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Noticeboard

Changes to the provision of ear syringing - please see the tab in further information.

Lunch time surgery closure

Healds Road Surgery will be closed each day between the hours of 1:00pm and 2:00pm.  Phone lines will continue to be open during this duration to allow patients to contact the a member of the reception team.

Request a call back from the practice

The Practice is now piloting a text messaging service to allow patients to message the surgery between the hours of 8am – 6.00pm, Monday to Friday (except bank holidays) to request a call back if they would like to make an appointment or for general enquiries. Patients are asked to leave a brief message including their name and contact details.  This number is 07544 024265.  Text messages will be actioned within the next working day.  PLEASE NOTE - THIS IS NOT AN EMERGENCY SERVICE. 

Repeat Medication Requests

Healds Road Surgery now have a SMS texting facility to enable patients to order their repeat medication.  Patients are asked to text 07853 213 205, providing their details, including their name, and a member of the Medication Coordinating Team will respond.  This service is manned Monday to Friday, 9am - 2.00pm (except bank holidays) Please note that 48 hours are needed to do a prescription.

Appointments

calendarAll surgeries are by appointment only. Appointments can be made by telephoning the surgery from 8am - 1pm and 2pm - 6pm or calling in person at the surgery. If a doctor of your choice is not available you will offered the earliest possible alternative.

On the day appointments are also available.  Patients are asked to call the surgery between 8am and 10pm to book an urgent appointment.

How Long Are Appointment Slots?

Our normal appointment slots are 10 minutes long. however some things require longer appointments and you will be advised of this at the time of booking. If you feel you need an appointment that is longer or shorter than the designated 10 minute slots, please would you advise the receptionist when booking your appointment and your consultation time will be adjusted accordingly.  Only one ailment is discussed within a 10 minute appointment.  1 ailment 1 appointment.

Extended Hours our practice has dedicated appointment slots for our patients to see a doctor at Dewsbury Health Centre on Monday, Wednesday, Thursday and Friday evenings between 7pm and 9pm. Please tell our reception staff if you would like to book into an appointment at these times.

Evenings, Monday to Friday and Weekends we are part of a scheme which is funded by the 27 practices in North Kirklees where patients from all the practices are able to book an appointment to see a doctor (male or female) at Dewsbury Health Centre at the times below. This is on a first come first served basis and appointments can be booked in advance.  Please tell our reception staff if one of these slots would suit you better.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions.

 Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible. Failure to do so may result in you being deducted from the practice registration list.

Did Not Attend

Each month we have many missed appointments that could have been offered to another patient. We recognise that sometimes this is due to needing emergency care, however if you change your mind or are unable to make your appointment, please give the practice the opportunity to provide it to another patient. Call the surgery on 01924 438222 to cancel.

 

 

 
 
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