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Noticeboard

Changes to the provision of ear syringing - please see the tab in further information.

Lunch time surgery closure

Healds Road Surgery will be closed each day between the hours of 1:00pm and 2:00pm.  Phone lines will continue to be open during this duration to allow patients to contact the a member of the reception team.

Request a call back from the practice

The Practice is now piloting a text messaging service to allow patients to message the surgery between the hours of 8am – 6.00pm, Monday to Friday (except bank holidays) to request a call back if they would like to make an appointment or for general enquiries. Patients are asked to leave a brief message including their name and contact details.  This number is 07544 024265.  Text messages will be actioned within the next working day.  PLEASE NOTE - THIS IS NOT AN EMERGENCY SERVICE. 

Repeat Medication Requests

Healds Road Surgery now have a SMS texting facility to enable patients to order their repeat medication.  Patients are asked to text 07853 213 205, providing their details, including their name, and a member of the Medication Coordinating Team will respond.  This service is manned Monday to Friday, 9am - 2.00pm (except bank holidays) Please note that 48 hours are needed to do a prescription.

Translation Services

The surgery has reception staff, Drs, Nurses and Healthcare assistants who speak more than one language. translation services are available however where the patient does not speak English we kindly request that a member of the family or a friend accompany them to assist with any translation, in order to prevent any unnecessary waiting.

 

Fact Sheets

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups. Open the leaflets in one of the following languages

 

england EnglishUrdu Urdu
albania Albanianindia Hindi
egypt Arabiclithuania Lithuanian
bulgaria Bulgarianpoland Polish
china Chinese (Cantonese)portugal Portuguese
china Chinese (Mandarin)spain Spanish
russia RussianFrench French
Turkish TurkishPunjabi Punjabi
Gujerati GujeratiSomali Somali
Croatian CroatianBengali Bengali
Iran Farsi 
 
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