Healds Road Surgery
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Care Quality Commission (CQC)
CQC carried out an announced comprehensive inspection at Healds Road Surgery on 7 January 2016. Overall the practice is rated as **GOOD**. A detailed report of their findings can be found www.cqc.org.uk
Friends and Family Test - You you can give feedback to the practice regarding the service received using a new form. Either complete a card at the practice immediately after your appointment or go online here http://www.northkirkleesccg.nhs.uk/get-involved/friends-and-family-test/. See the 'Would you recommend us' section for more details.
The premises are purpose built to cater for the disabled. All doors are double width to accommodate wheelchairs and there are disabled toilet facilities.
Patient Particiaption Group
We have a regular meeting with a patient group - se below the report from this years group. For more information and previous reports - select the tab on the right called 'Survey Report'
Participation Group Report
All organisations that provide NHS services, or publicly funded adult social care must have fully implemented and conformed to the Accessible Information Standard (1605) by 31st July 2016. This means we would like to record your preferred method of contact so that you can receive your health information in a format you can understand.
For most of us our preferred method of contact is our home number or mobile number but for example, if you suffer from hard of hearing or blindness that may not be suitable for you. If you or someone you are caring for wishes us to contact you in another way, please do let us know by informing either reception or the Practice Manager at your surgery. We will then record your needs by highlighting it on your medical records.
IMPORTANT UPDATE: THE GENERAL DATA PROTECTION REGULATIONS
We want to make patients aware that from the 25th May 2018 the ‘General Data Protection Regulations’ (GDPR) will come in to force in the UK – the information on this page is currently been updated to ensure that our patients have the information they need about how their Personal Health Data is processed, stored and shared. The Practice is currently working through the new legislation requirements, reviewing and updating our policies and procedures, training our Practice Team members and preparing update information ready for publication for our patients. You can download the GDPR patient leaflet here:
Personal data issues are experiencing a high degree of media exposure presently and we want to assure patients that ‘Personal Health Data’ under various current legislation’s and under the new GDPR has special protections that must be followed and adhered to. In the coming months there will be a lot of publicity which we hope will be factual rather than media sensationalised and if as a patient you have any concerns we are here to help you and answer your queries. We know from experience that media coverage can cause a great deal of anxiety for patients – please always feel that you can speak to us so we can answer your questions and this will enable us to provide you with the correct information you need to base your decisions upon.
(Site updated 18/11/2019)