This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Changes to the provision of ear syringing - please see the tab in further information.

Lunch time surgery closure

Healds Road Surgery will be closed each day between the hours of 1:00pm and 2:00pm.  Phone lines will continue to be open during this duration to allow patients to contact the a member of the reception team.

Request a call back from the practice

The Practice is now piloting a text messaging service to allow patients to message the surgery between the hours of 8am – 6.00pm, Monday to Friday (except bank holidays) to request a call back if they would like to make an appointment or for general enquiries. Patients are asked to leave a brief message including their name and contact details.  This number is 07544 024265.  Text messages will be actioned within the next working day.  PLEASE NOTE - THIS IS NOT AN EMERGENCY SERVICE. 

Repeat Medication Requests

Healds Road Surgery now have a SMS texting facility to enable patients to order their repeat medication.  Patients are asked to text 07853 213 205, providing their details, including their name, and a member of the Medication Coordinating Team will respond.  This service is manned Monday to Friday, 9am - 2.00pm (except bank holidays) Please note that 48 hours are needed to do a prescription.

Take the Friends and Family Test

Would you recommend our GP surgery?

The Friends and Family Test

From 1 December, if you visit our GP surgery you will be asked about whether or not you would recommend our surgery to your family and friends, if they need similar treatment or care.

 

Our GP surgery will use the Friends and Family Test as a quick and simple way of collecting patient feedback to improve services.

 

How do I take part? - there are many ways to do this

 

1) Fill out a card at the practice and post it into our collection box

2) Complete it on our website - by clicking HERE

3) or go online to the local clinical commisisoning group and complete online - don't forget to pick 'Healds Road Surgery' if using this the CCG website. http://www.northkirkleesccg.nhs.uk/get-involved/friends-and-family-test/

 

What does the test ask?

When you visit our GP surgery for care or treatment, you will be given the opportunity to give your feedback by answering a simple question about your experience:

 “How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”

 You will be asked to choose one of six options, ranging from 'extremely likely' to 'extremely unlikely'. 

 You will also be invited to let us know why you selected that option.

'Please give your reasons for this response'

You are also asked to give your age, gender and ethnicity

Your response is anonymous and you will be able to post the postcard in a ballot box in our GP practice reception on your way out of the surgery.

If you are unable to answer the question, a friend or family member is welcome to respond on your behalf.

The Friends and Family test results will be published on the North Kirklees Clinical Commissioning Group website at http://www.northkirkleesccg.nhs.uk/

The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience for our patients.  

The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website