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Noticeboard

Changes to the provision of ear syringing - please see the tab in further information.

Lunch time surgery closure

Healds Road Surgery will be closed each day between the hours of 1:00pm and 2:00pm.  Phone lines will continue to be open during this duration to allow patients to contact the a member of the reception team.

Request a call back from the practice

The Practice is now piloting a text messaging service to allow patients to message the surgery between the hours of 8am – 6.00pm, Monday to Friday (except bank holidays) to request a call back if they would like to make an appointment or for general enquiries. Patients are asked to leave a brief message including their name and contact details.  This number is 07544 024265.  Text messages will be actioned within the next working day.  PLEASE NOTE - THIS IS NOT AN EMERGENCY SERVICE. 

Repeat Medication Requests

Healds Road Surgery now have a SMS texting facility to enable patients to order their repeat medication.  Patients are asked to text 07853 213 205, providing their details, including their name, and a member of the Medication Coordinating Team will respond.  This service is manned Monday to Friday, 9am - 2.00pm (except bank holidays) Please note that 48 hours are needed to do a prescription.

Named Accountable GP

Named Accountable GP

As per national guidance:

All patients, including children have been allocated a named, accountable GP.

The Usual GP takes on responsibility for your overall care at the practice. To put it simply, when filling out paperwork or when asked at a hospital who your GP is, you should quote your named GP.

You will be informed of your Usual GP when you register, however you can also check who your Usual GP is at any time by asking any member of staff.

 Patients have been allocated a Usual GP. Reasonable efforts will be made to accommodate a change of Usual GP at your request.

Patients can and should feel free to choose to see any GP, Practitioner or nurse in the practice. We encourage you where possible in an urgent situation to take the first available appointment, even if not with your usual GP.



 
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