YOU SAID...... WE DID............
At Healds Road Surgery, we strive to improve the services we deliver to our patients. We appreciate and welcome feedback and comments from our patients to enable us to do this.
As a practice, we have asked patients to complete a suggestions form and we have listed the changes below.
Hand Sanitizer in public areas within the practice
We now have hand sanitizers available for patients to use and these are located near the reception desk and in the waiting area upstairs.
Disabled parking bays
Disabled patients/carers were finding it very difficult to park due to inappropriate use of these parking bays. The practice have purchased traffic cones to stop non disabled patients/members of the public using these bays. We appreciate that this has caused frustration to some patients, however, we are actively trying to avoid these issues arising.
Appointments should be on time
At Healds Road Surgery we take pride in the way our clinicians take the time to listen to and discuss with patients and this is often difficult to do in the allotted 10 to 12 minutes. We are constantly reviewing the amount of time patients have to wait to see a clinician to seek improvements in this area. Patients are advised that only one ailment will be discussed in one appointment. Patients are welcome to request for a longer appointment length if they have more than one ailment to discuss.
I would like to get an appointment easier
Healds Road Surgery offer an on line booking facility. Patients who wish to register for this service are asked to speak to a receptionist for more information. Using this service, patients are also able to view a summary of their care record and request repeat medication.
The Surgery also offers a non-emergency text messaging service which allows patients to text in and request a call back or an appointment. This number can be obtained by the reception team. This service is available Monday to Friday, 8am - 6.30pm, except bank holidays. Text messages will be actioned within 24 hours.