This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


Changes to the provision of ear syringing - please see the tab in further information.

Lunchtime telephone lines

Please note that between the hours of 1:00pm and 2:00pm our phone lines are open for medical emergencies only. 

Request a call back from the practice

The Practice is now piloting a text messaging service to allow patients to message the surgery between the hours of 8am – 6.00pm, Monday to Friday (except bank holidays) to request a call back if they would like to make an appointment or for general enquiries. Patients are asked to leave a brief message including their name and contact details.  This number is 07544 024265.  Text messages will be actioned within the next working day.  PLEASE NOTE - THIS IS NOT AN EMERGENCY SERVICE. 

Repeat Medication Requests

Healds Road Surgery now have a SMS texting facility to enable patients to order their repeat medication.  Patients are asked to text 07853 213 205, providing their details, including their name, and a member of the Medication Coordinating Team will respond.  This service is manned Monday to Friday, 9am - 2.00pm (except bank holidays) Please note that 48 hours are needed to do a prescription.


What is Care Quality Commission?

The Care Quality Commission (CQC) is the independent regulator for health and social care in England.

It makes sure services such as hospitals, care homes, dentists and GP surgeries provide people with safe, effective, compassionate and high-quality care, and encourages these services to improve.

The CQC monitors and inspects these services, and then publishes its findings and ratings to help people make choices about their care.

CQC inspections and ratings

CQC inspection teams are made up of clinical and other experts, as well as people with direct experience of the relevant type of care. The teams visit services, speak to staff and patients, and observe the care provided.

Each service is assessed against five key questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people's needs?
  • Is it well led?

Based on the outcome of the inspection, CQC gives an overall rating as well as one for each of the key questions. Further ratings for core services (such as surgery or maternity in hospitals) or population groups (such as people with long-term conditions in GP services) can also be awarded.

There are four levels of rating:

  • outstanding – the service is performing exceptionally well
  • good – the service is performing well and meets CQC's expectations
  • requires improvement – the service isn't performing as well as it should and CQC has told the service how it should improve
  • inadequate – the service is performing badly and CQC has taken action against the person or organisation that runs it

A full inspection report and all ratings for a service are published on the CQC website to help you make better decisions about the care you receive.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website