Healds Road SurgeryHealds RoadDewsbury, WF13 4HTTel: 01924 438222
Please note that between the hours of 1:00pm and 2:00pm our phone lines are open for medical emergencies only.
The Practice is now piloting a text messaging service to allow patients to message the surgery between the hours of 8am – 6.00pm, Monday to Friday (except bank holidays) to request a call back if they would like to make an appointment or for general enquiries. Patients are asked to leave a brief message including their name and contact details. This number is 07544 024265. Text messages will be actioned within the next working day. PLEASE NOTE - THIS IS NOT AN EMERGENCY SERVICE.
Healds Road Surgery now have a SMS texting facility to enable patients to order their repeat medication. Patients are asked to text 07853 213 205, providing their details, including their name, and a member of the Medication Coordinating Team will respond. This service is manned Monday to Friday, 9am - 2.00pm (except bank holidays) Please note that 48 hours are needed to do a prescription.
At Healds Road Surgery, we strive to improve the services we deliver to our patients. We appreciate and welcome feedback and comments from our patients to enable us to do this.
As a practice, we have asked patients to complete a suggestions form and we have listed the changes below.
Hand Sanitizer in public areas within the practice
We now have hand sanitizers available for patients to use and these are located near the reception desk and in the waiting area upstairs.
Disabled parking bays
Disabled patients/carers were finding it very difficult to park due to inappropriate use of these parking bays. The practice have purchased traffic cones to stop non disabled patients/members of the public using these bays. We appreciate that this has caused frustration to some patients, however, we are actively trying to avoid these issues arising.
Appointments should be on time
At Healds Road Surgery we take pride in the way our clinicians take the time to listen to and discuss with patients and this is often difficult to do in the allotted 10 to 12 minutes. We are constantly reviewing the amount of time patients have to wait to see a clinician to seek improvements in this area. Patients are advised that only one ailment will be discussed in one appointment. Patients are welcome to request for a longer appointment length if they have more than one ailment to discuss.
I would like to get an appointment easier
Healds Road Surgery offer an on line booking facility. Patients who wish to register for this service are asked to speak to a receptionist for more information. Using this service, patients are also able to view a summary of their care record and request repeat medication.
The Surgery also offers a non-emergency text messaging service which allows patients to text in and request a call back or an appointment. This number can be obtained by the reception team. This service is available Monday to Friday, 8am - 6.30pm, except bank holidays. Text messages will be actioned within 24 hours.
Please book an appointment with our health care assistant for the following:
The midwife and GP will monitor the progress of confinements usually between 9 weeks to full term. Once pregnancy has been confirmed an appointment will be made to see the midwife who will then make any further appointments you need .She will also explain any benefits you may be entitled to during and after your pregnancy.
Maternity Clinics are held on Monday 1pm to 4.30 and also on Wednesday 9 - 4.30pm.
Post natal and baby 6 week examination appointments will be advised to you and are carried out by the GP and Healthcare Assistant as a dual appointment. Please bring the baby’s red book along with you when attending. We will give you a printed copy of the check for your red book.
What do they do?
Clinical pharmacists are highly qualified health professionals who train for many years to become specialists in medicines and how they work.
They can work directly with you, as part of the general practice team, to make sure your medicines help you
get better and stay well.
Having a clinical pharmacist in the practice team means you can be treated by the best professional for your needs.
All pharmacists are registered with the General Pharmaceutical Council.
When will I see a clinical pharmacist?
You will see a clinical pharmacist when you need expert advice on your medicines. If your condition needs diagnosing, you will usually see a GP first, who may then refer you on to a practice nurse or clinical pharmacist. Below are some examples of how a clinical pharmacist can help:
If you have a condition such as asthma, type 2 diabetes, arthritis or high blood pressure, the clinical pharmacist can discuss the medicines you’re taking to make sure they’re working for you. They can also help you with lifestyle changes to help you manage your condition.
Experiencing side effects
If you are experiencing side effects from your medicines, you and the clinical pharmacist can discuss this and work together to find a solution, such as changing your medicine or the dosage. If you are taking a number of different medicines, the clinical pharmacist can help make sure they are working well together.
Reviewing your medicines
If you are taking medicines over the long-term, you should be seen for a review at least once a year.
The clinical pharmacist can review all your medicines, discuss how they are working for you and carry out health checks, such as taking your blood pressure. They can also arrange for you to have blood or other tests.
After a stay in hospital
If your medicines have been changed while you were in hospital, the clinical pharmacist can help explain these changes and ensure you get the maximum benefit from these medicines.
If you are suffering from a common illness such as a cold, hay fever, diarrhoea or an eye infection, you may see the clinical pharmacist instead of your GP. The clinical pharmacist may be able to prescribe medicines to treat your condition. You will always be referred to a GP if there is a need.
Just as when you see a GP or a practice nurse, you will see a clinical pharmacist in a private consultation room.
Seeing the pharmacist does not replace an appointment with a doctor. You will still be able to see your GP if you need to.
5-in-1 (DTaP/IPV/Hib) vaccine – this single jab contains vaccines to protect against five separate diseases: diphtheria, tetanus, pertussis (whooping cough), polio and Haemophilus influenzae type b (Hib, a bacterial infection that can cause severe pneumonia or meningitis in young children)
Pneumococcal (PCV) vaccine
5-in-1 (DTaP/IPV/Hib) vaccine, second dose
Rotavirus vaccine, second dose
5-in-1 (DTaP/IPV/Hib) vaccine, third dose
Pneumococcal (PCV) vaccine, second dose
Between 12 and 13 months
Hib/Men C booster, given as a single jab containing meningitis C (second dose) and Hib (fourth dose)
Measles, mumps and rubella (MMR) vaccine, given as a single jab
Pneumococcal (PCV) vaccine, third dose
2 and 3 years
Flu vaccine (annual)
3 years and 4 months, or soon after
Measles, mumps and rubella (MMR) vaccine, second dose
4-in-1 (DTaP/IPV) pre-school booster, given as a single jab containing vaccines against diphtheria, tetanus, whooping cough (pertussis) and polio
Around 12-13 years
HPV vaccine, which protects against cervical cancer (girls only) – three jabs given within six months
Around 13-18 years
3-in-1 (Td/IPV) teenage booster, given as a single jab which contains vaccines against diphtheria, tetanus and polio
Around 13-15 years
Meningitis C booster
65 and over
Flu (every year)
Pneumococcal (PPV) vaccine
Vaccines for special groups
There are some vaccines that aren't routinely available to everyone on the NHS but which are available for people who fall into certain risk groups, such as pregnant women, people with long term health conditions and healthcare workers.
These extra vaccines include hepatitis B vaccination, TB vaccination and chickenpox vaccination.
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Flu (also known as influenza) is a highly infectious illness caused by the flu virus. It spreads rapidly through small droplets coughed or sneezed into the air by an infected person. For most people, flu is unpleasant but not serious. You will usually recover within a week.
Studies have shown that flu vaccines provide effective protection against the flu, although protection may not be complete and may vary between people. Protection from the vaccine gradually decreases and flu strains change over time. Therefore, new vaccines are made each year and people at risk of flu are encouraged to be vaccinated every year.
The flu vaccination is offered to people in at-risk groups. These people are at greater risk of developing serious complications if they catch flu, such as pregnant women and elderly people.
Flu clinics run every winter for at risk groups at a variety of times to suit those who work, elderly patients and children in school. Please ask reception for details.
Our Practice Manager and other health care staff have had their flu vaccination. Staff are available for eligible patients who fit the recommended criteria to drop into the surgery for their flu vaccination, Monday to Friday between 9.30am and 4.30pm.
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