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Changes to the provision of ear syringing - please see the tab in further information.

Lunchtime telephone lines

Please note that between the hours of 1:00pm and 2:00pm our phone lines are open for medical emergencies only. 

Request a call back from the practice

The Practice is now piloting a text messaging service to allow patients to message the surgery between the hours of 8am – 6.00pm, Monday to Friday (except bank holidays) to request a call back if they would like to make an appointment or for general enquiries. Patients are asked to leave a brief message including their name and contact details.  This number is 07544 024265.  Text messages will be actioned within the next working day.  PLEASE NOTE - THIS IS NOT AN EMERGENCY SERVICE. 

Repeat Medication Requests

Healds Road Surgery now have a SMS texting facility to enable patients to order their repeat medication.  Patients are asked to text 07853 213 205, providing their details, including their name, and a member of the Medication Coordinating Team will respond.  This service is manned Monday to Friday, 9am - 2.00pm (except bank holidays) Please note that 48 hours are needed to do a prescription.

YOU SAID...... WE DID............

At Healds Road Surgery, we strive to improve the services we deliver to our patients.  We appreciate and welcome feedback and comments from our patients to enable us to do this.

As a practice, we have asked patients to complete a suggestions form and we have listed the changes below.

Hand Sanitizer in public areas within the practice 

We now have hand sanitizers available for patients to use and these are located near the reception desk and in the waiting area upstairs.

Disabled parking bays 

Disabled patients/carers were finding it very difficult to park due to inappropriate use of these parking bays.  The practice have purchased traffic cones to stop non disabled patients/members of the public using these bays.  We appreciate that this has caused frustration to some patients, however, we are actively trying to avoid these issues arising.

Appointments should be on time

At Healds Road Surgery we take pride in  the way our clinicians take the time to listen to and discuss with patients and this is often difficult to do in the allotted 10 to 12 minutes. We are constantly reviewing the amount of time patients have to wait to see a clinician to seek improvements in this area.  Patients are advised that only one ailment will be discussed in one appointment.  Patients are welcome to request for a longer appointment length if they have more than one ailment to discuss.

I would like to get an appointment easier

Healds Road Surgery offer an on line booking facility.  Patients who wish to register for this service are asked to speak to a receptionist for more information.  Using this service, patients are also able to view a summary of their care record and request repeat medication.

The Surgery also offers a non-emergency text messaging service which allows patients to text in and request a call back or an appointment.  This number can be obtained by the reception team.  This service is available Monday to Friday, 8am - 6.30pm, except bank holidays.  Text messages will be actioned within 24 hours.

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