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Changes to the provision of ear syringing - please see the tab in further information.

Lunch time surgery closure

Healds Road Surgery will be closed each day between the hours of 1:00pm and 2:00pm.  Phone lines will continue to be open during this duration to allow patients to contact the a member of the reception team.

Request a call back from the practice

The Practice is now piloting a text messaging service to allow patients to message the surgery between the hours of 8am – 6.00pm, Monday to Friday (except bank holidays) to request a call back if they would like to make an appointment or for general enquiries. Patients are asked to leave a brief message including their name and contact details.  This number is 07544 024265.  Text messages will be actioned within the next working day.  PLEASE NOTE - THIS IS NOT AN EMERGENCY SERVICE. 

Repeat Medication Requests

Healds Road Surgery now have a SMS texting facility to enable patients to order their repeat medication.  Patients are asked to text 07853 213 205, providing their details, including their name, and a member of the Medication Coordinating Team will respond.  This service is manned Monday to Friday, 9am - 2.00pm (except bank holidays) Please note that 48 hours are needed to do a prescription.

If you have access to the internet or a smart phone, visit the practice to collect a username and password. This will give you access to order your repeat prescriptions at the click of a few buttons.

This will save you the need to visit the practice to order or to call the pharmacy to order. Please bring a form of identification with you as we will only issue the password to the patient. For children, we will issue a password to a parent or legal guardian.

Once you have the password, log into the system and change the password to one you will remember. If you lose your password, we can reissue one however you will need to collect it for security reasons.

The password will also allow you to:

  • book appointments online 

  • see your booked appointments 

  • cancel appointments 

  • Send questions to the practice - please give 2 days for a written response

With effect 1 April 2019, the password will also allow you to see a summarised version of your medical record.

Please click here to log onto the online system:

Online Booking and Prescriptions

The system will present you with a list of those repeat medications that you are due to renew. Tick the box of the ones that you want and they will be ready in 2 working days.


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